Returns & Refund Policy
You can claim products ordered from us to return them or replace them in case of any fault. Customer contentment is the first thing our Company thinks about - it's not possible to return products that are this faulty. We aim at fairness and that our customers never feel uncomfortable after using the Company's products.
Eligibility for Return and Refund
The conditions for claiming replacement or return are below:
- Product Condition: The product should not have been tampered with other than for inspection or product unpacking. Original pack, tags, and any other accessories or documentations must be intact.
- Valid Reasons for Returns:
- Defective or Damaged Items: If the item is broken, leaked, or damaged during transit.
- Incorrect Products: If the item received differs in quantity, size, or specifications from what you ordered.
How to Initiate a Return or Refund
- Notification Timeline: Let us know regarding the products delivered within 48 hours of time.
- Required Documentation: Notify us to be able to email everything at cs@favofficegears.com)
- A description of the issue.
- Clear photographs of the damaged, incorrect, or expired item.
- Contact Us: If you have a problem and want to return it, kindly call us at +852 6436 8704 or send us a message through our channels in customer service.
Conditions for Return Rejection
Returns may not be accepted under the following circumstances:
- The product has been used or tampered with.
- The product seal has been broken.
- The serial number or identifying details have been altered or removed.
- Damage caused due to mishandling by the customer.
If your return is rejected, the product will be shipped back to you via courier.
Return and Refund Process
- Verification and Inspection: As part of an inspection, our team takes in the returned product to verify its condition and determine its eligibility for return.
- Approval and Arrangements: Once authorized, arrangements will be made for pickup and refunding the amount. Rejection will lead to the shipping back of the product to your address.
- Refund Timeline: Processing of refunds will begin within 7 business days; in the case of return approval, the whole process will take an additional 3 days: 7-10 days total for a refund. The original method of payment will be credited with the refund, excluding shipping and handling.
Exceptions and Special Cases
- Full Payment Refund: In case of cancellation, wherein the order has not actually been shipped, there can be a full refund, including the shipping tariffs.
- Non-Refundable Items: It is certain that there are some products and those specifically tailored to customers, which are not returnable and non-refundable.
Shipping and Handling Fees
The expenses incurred during the ordering process, for example, the handling cost, shipping, and service fees, will not be reimbursed. Customers must bear the cost of return shipping except where defective merchandise is received.
Damaged Items During Transit
If any product is damaged during the transportation is received, the customer has to inform us right-away by providing photographic evidence to support the report. We will further assess the problem and offer a suitable solution, which includes getting a new item as a replacement and further-refund.
Need Assistance? Contact Us!
If you have any questions about this policy or need further assistance, please feel free to reach out:
- Phone: +852 6436 8704
- Email: cs@favofficegears.com
We are committed to ensuring customer satisfaction and will do our best to resolve any issues promptly.